This Privacy Policy explains how G2 Automotive collects, uses, stores, and protects your personal information, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Section 01
Who We Are
G2 Automotive (ABN: 35 685 655 252) is an Australian business located at 2/17 Lathams Road , Carrum Downs Victoria 3201. We provide automotive servicing, mechanical repairs, roadworthy certificates.
By using our services or submitting your information to us, you consent to the collection and use of your personal information as described in this policy.
Section 02
Information We Collect
We may collect the following personal information from you:
- Name, phone number, and email address
- Vehicle details (make, model, registration number)
- Booking history and service records
- Payment records (we do not store card numbers)
- Communications sent to us via email, SMS, or web forms
- Website usage data (see Cookies section)
Section 03
How We Use Your Information
Your information is used to:
- Book, confirm, and manage service appointments
- Provide quotes, invoices, and payment records
- Contact you about your vehicle and service history
- Send service reminders, follow-ups, and safety alerts
- Improve our services and customer experience
- Comply with legal and regulatory obligations
Section 04
Review Requests
With your consent, we may send you a request to leave a review on Google or similar platforms following a completed service. This is entirely voluntary.
Reviews are submitted directly to third-party platforms and are governed by their own terms of service and privacy policies.
Section 05
Marketing Communications
If you have opted in, we may contact you via SMS or email with service reminders, relevant offers, and business updates.
Section 06
Third-Party Platforms
We use trusted third-party platforms to operate our business, including CRM and marketing automation software, booking and scheduling systems, Google services (Maps, Reviews), and payment processing providers.
These providers are contractually bound by their own privacy and data security obligations. We do not sell your personal information to any third party.
Section 07
Cookies & Website Data
Our website (https://g2automotive.com.au) may use cookies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device.
You can disable cookies in your browser settings at any time; however, some features of our website may not function correctly as a result.
Section 08
Data Storage & Security
Your information is stored securely on Australian or international servers with appropriate technical and organisational safeguards in place. Data is encrypted in transit and access is restricted to authorised personnel only.
We retain records only for as long as legally required or necessary for legitimate business purposes, after which data is securely deleted or de-identified.
Section 09
Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Make a complaint about a breach of your privacy rights
- Withdraw consent to marketing communications at any time
To exercise any of these rights, contact us using the details below.
Section 10
Contact Us
For privacy enquiries, access requests, or complaints:
Privacy contact
G2 Automotive
2/17 Lathams Road , Carrum Downs Victoria 3201
This policy is governed by the laws of Victoria, Australia and is reviewed annually. Last updated: .